Posted by: farringtonk | March 18, 2010

C-Car Delivery Time Survey, April 12-16, 2010

With your help, the State Library will be conducting a survey to determine the average delivery time for items placed on the Connecticar service.  This is a repeat of a survey we conducted in 2008.  The survey will be conducted during the week of April 12-16 when libraries will be asked to put special labels on a maximum of 10 outgoing items each day.

Instructions are included below.  If you have any questions about the procedure, please contact Steve Cauffman at (860) 704-2223 or

Steve and I are  offering two informational Webinars to discuss the survey and answer any questions you may have. The online sessions will be offered on Monday, March 22 from 10 a.m. to 11 a.m. and repeated on Wednesday, March 30 from 2 p.m. to 3 p.m. There is no charge for the session.  Information on the sessions is included below.

We appreciate your cooperation.  The information from this survey will help us improve our service to your library.  A summary of the results will be made available at:  Results of prior studies are there as well.

Sharon Brettschneider



INSTRUCTIONS: Connecticar Turnaround Survey, April 12 – 16, 2010

The study will include only items sent during the week of April 12th – 16th, 2010.  The purpose of the study is to determine delivery times so we wish to discount “in library” processing times. Special goldenrod colored Ccar slips for use  in this study will be sent to your library before the end of March.

Sending Library

1.    Use the special goldenrod Ccar slips that will be sent to your

library for up to 10 items per day for a maximum of 50 items per week.

If you send out fewer items, or do fewer than 10 because of time constraints, that’s fine.

2.    Fill in the routing number and library name as usual.

3.    Fill in the date of the next scheduled Ccar pickup.  For

example:  If it’s Monday afternoon and your driver already came in the morning, enter Tuesday’s date.  This date should be the next scheduled delivery, even if the service fails to pick-up that day.

Receiving Library

1.    For every item you receive with a goldenrod Ccar slip, record

the date that your library received the item.  If you don’t unpack on the same day you received the delivery, be careful to fill in the date the item arrived.  You may receive these items in the week after April 16th.

2.    Go to the survey form at:

to record this information.  You may save all the slips and enter the data at the end of the survey or do a day at a time.

3.    The online survey will  ask you to enter:

Your library name

Your route number

Your name and email

For each item received with a goldenrod Ccar slip you will be asked:

Shipping library route

Date shipped

Date Arrived



To be held on Monday, March 22 from 10 a.m. to 11 a.m. and repeated on Wednesday, March 30 from 2 p.m. to 3 p.m. There is no charge for the session.

You can register for the session through the Connecticut State Library’s Continuing Education Calendar. Simply go to:

Navigate to either March 22 or March 30, click the “Ccar Turn-Around Time Survey Explained” link, fill in the form, and click on the Complete Registration button.

Since this Webinar is offered through ‘Wimba/Live Classroom’ software, here’s what you’ll need to participate:

Minimum*: A computer connected to the Internet and either computer speakers or a telephone with a mute button.

Preferred*: A computer connected to the Internet with headphones (so you don’t bother those near your physical space during the session).

Best*: A computer connected to the Internet with speakers and a microphone or a headset that has headphones with a microphone (so that you can ask questions during the session).

* If you don’t have a microphone or a phone with a mute button, you will be able to type your questions using the ‘chat’ feature of the Wimba/Live Classroom software.

If you register for a session, login instructions for the webinar will be sent to you by e-mail a day or two before the session.


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