Posted by: farringtonk | August 24, 2012

reQuest Conditional messages

Attn: Those using reQuest ILL

If you have any borrowing “Conditional” messages, you should respond to them with either “Accept Conditional” or “Reject Conditional.”

Details (from the Auto-Graphics help manual):
—————
Conditional

Lender can supply the requested item subject to the conditions specified. You may respond to a Conditional request by selecting one of the following options from the Status menu:

Accept Condition
This option indicates you accept ALL conditions specified by the lender, and the lender may continue processing the request. You may wish to add a note in the History Notes to confirm acceptance of conditions, agree to the shorter loan period, indicate the delivery service to return the loaned item, etc.
Note: Selecting this option sets lender’s status for the ILL request to Pending.

Reject Condition
This option indicates you do not accept ALL conditions specified by the lender.
Note: Selecting this option forwards the ILL request to the next lender in the Lender List for this request. If the current lender is the final lender in the Lender List, selecting this option sets borrower’s status for the ILL request to Unfilled.

Result if no action is taken:
Stays in Conditional for Days to Respond or until need-by date expires.
—————

If you have any questions about this, please let me know.

Regards,
Steve
______________
Stephen Cauffman
reQuest ILL Coordinator
iCONN – Connecticut’s re-search engine
Connecticut State Library
860-704-2223
888-256-1222 (toll free – in CT only)
stephen.cauffman@ct.gov

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Responses

  1. Steve sent a reminder out, about responding to conditional messages in reQuest. Back when I started working in ILL, we used the conditional message many times in any given week. It gave us the flexibility to check with the other library, without playing telephone tag.

    But as time has moved on, our thoughts on Conditionals has drastically changed. Conditional messages slow things down. They play havoc with our lending response time. These days, we send very few conditional messages out to reQuest libraries, since we rarely get answers back. Instead of telling you that the item is: “Library Use only”, we now say no.

    But, if you receive them, PLEASE respond. There is someone on the other end waiting for an answer.


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