Posted by: farringtonk | October 1, 2014

OCLC World Share ILL issues

I am sending out this reminder to the WorldShare ILL community to please report any issues you are having with WorldShare ILL to  OCLC Customer Support.  Issues of “slowness” are under investigation.  We need as many examples as possible to  diagnose exactly what is going on.  When reporting problems please provide as much detail as possible.  Details such as:

 

The operating system your machine is running:  Windows 8

The browser and browser version number:  FireFox 32.0.3

The exact nature and time you first noticed the problem arise

How long the problem has existed

Screen captures of any error messages you encounter.

Any steps that you taken to resolve the issue:  Clearing cache, using another browser, restarting your browser.

 

Please call OCLC support at 1-800-848-5800.   Select option 1 for Technical Support and then select option 2 for WorldShare ILL.  You may also email a detailed report to support@oclc.org

 

Thank you,

Tony Melvyn

OCLC

 

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